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Presales Manager

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Developing innovative technologies to revolutionize the payments industry while helping customers transact in global marketplaces is not for the faint of heart. We have big goals and are looking for people to join our team who want to leave a legacy. Just as you are committing to do your best work, we are committed to making this the best place you’ve ever worked. It’s a partnership from the very beginning. If you are looking to step outside your comfort zone, learn new things, apply your skills, collaborate with brilliant people and have fun along the way, then you might be our next Yapster! We promise to provide you with an amazing journey along your career. At Yapstone, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees. Yapstone is proud to be an equal opportunity workplace.


As a pre-sales Manager you are responsible for Discovery & Implementation of new customers whilst helping existing customers on upgrading and tailoring solutions by working closely with our internal operations, technical and product teams.


Primary Responsibilities

  • Work closely with our sales team to maximise sales opportunities by running discovery calls/workshops and tailored product demos that speak to the needs of our customers

  • Ensure a full understanding of the proposed solution/workflow before a customer is signed

  • Debug complex issues by developing a deep understanding of APIs

  • Help implement Yapstone into customers and ensure changes to original workflow are understood internally and externally

  • Work within an agile framework to deliver implementations with our customers

  • Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction

  • Contribute to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps

  • Help improve the technical knowledge of our sales team

  • Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback

  • Maintain a laser focus on quality, with top-notch written and spoken communication

  • Keep abreast of our competition, product development, and changes to the ecosystem

Primary Responsibilities

  • Work closely with our sales team to maximise sales opportunities by running discovery calls/workshops and tailored product demos that speak to the needs of our customers

  • Ensure a full understanding of the proposed solution/workflow before a customer is signed

  • Debug complex issues by developing a deep understanding of APIs

  • Help implement Yapstone into customers and ensure changes to original workflow are understood internally and externally

  • Work within an agile framework to deliver implementations with our customers

  • Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction

  • Contribute to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps

  • Help improve the technical knowledge of our sales team

  • Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback

  • Maintain a laser focus on quality, with top-notch written and spoken communication

  • Keep abreast of our competition, product development, and changes to the ecosystem

Requirements

  • A minimum of 5 years within payments working with APIs and Integrated solutions

  • Experience in tech pre-sales process

  • Working knowledge of the Payments industry

  • Worked in a customer facing role

Requirements

  • A minimum of 5 years within payments working with APIs and Integrated solutions

  • Experience in tech pre-sales process

  • Working knowledge of the Payments industry

  • Worked in a customer facing role

Apply Now

Our Benefits

  • We offer comprehensive health, dental, and vision wellness plans for you and your family with low employee premiums.
  • You work hard every day to build the future of our company, so we’ll help you build your future with a 401(k) plan that features employer match.
  • We encourage and support our teams to take time off to recharge and reboot because changing how the world pays is no easy task.
  • We care about the community where we work. Through YapCares, you get 8 hours of paid volunteer time off each year to make a difference.
  • Enjoy food, fun and camaraderie with breakfasts, dinners, snacks, social hours and events.
  • A great location in the East Bay that is a reverse commute for many Yapsters, and we’re right across the street from BART.