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Engagement Manager - Services Delivery Manager

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Developing innovative technologies to revolutionize the payments industry while helping customers transact in global marketplaces is not for the faint of heart. We have big goals and are looking for people to join our team who want to leave a legacy. Just as you are committing to do your best work, Tom our CEO, commits to making this the best place you’ve ever worked. It’s a partnership from the very beginning. If you are looking to step outside your comfort zone, learn new things, apply your skills, collaborate with brilliant people and have fun along the way, then you might be our next Yapster! We promise to provide you with an amazing journey along your career. At Yapstone, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees. Yapstone is proud to be an equal opportunity workplace.


Yapstone is seeking an Engagement Manager to support its worldwide sales organization. This individual will play a critical role in building out the organization and processes as well as establishing credibility and confidence with Yapstone’s current partners by demonstrating and presenting the value of Yapstone’s products, services, and thought leadership in platform payments. As an Engagement Manager, your goal will be to scope the integrations and to develop proposals for Yapstone’s largest and most complex prospective partners with the ultimate goal of winning the partner’s business. Once the contract’s won, you will act as the primary technical escalation point for any problems during the integration and ultimately be responsible for the partner achieving their desired integration goals. Additional responsibilities would involve the creation of repeatable service offerings, or “packages”, with the goal of providing our partners a predefined way to integrate with Yapstone based upon common proposals developed while in the role. If you are motivated by wanting to understand a large number of business use cases and enjoy managing large complex projects by being able to apply technology to solve business problems then this is the role for you.


Primary Responsibilities

  • Build technical expertise in Yapstone products including APIs, Widgets, and complex flow of funds

  • Collaborate with sales engineering, and product management to design complex solutions that exceed the customers desired business outcome

  • Lead the creation of Yapstone’s strategic integration framework including defining implementation methodologies, developing best practices and deliverables defined for project re-use

  • Drive Yapston’es strategic integrations proactively communicating to internal and external stakeholders project status, timelines, issues, risks, and related risk mitigation activities

  • Triage, structure, research and solve day-to-day questions from customers while teaching them to be more independent

  • Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.

Primary Responsibilities

  • Build technical expertise in Yapstone products including APIs, Widgets, and complex flow of funds

  • Collaborate with sales engineering, and product management to design complex solutions that exceed the customers desired business outcome

  • Lead the creation of Yapstone’s strategic integration framework including defining implementation methodologies, developing best practices and deliverables defined for project re-use

  • Drive Yapston’es strategic integrations proactively communicating to internal and external stakeholders project status, timelines, issues, risks, and related risk mitigation activities

  • Triage, structure, research and solve day-to-day questions from customers while teaching them to be more independent

  • Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.

Requirements

  • A Passion for Customer Success and Intimacy

  • Exceptional communication skills, ethics, leadership ability, executive presence, and work habits required

  • Have an understanding of the payments ecosystem, and Yapstone’s value and differentiators when compared other provider

  • BA/BS in Computer Science or equivalent degree/experience

  • Previous experience (5+ years) as a Technical Project Manager/Engagement Manager

Requirements

  • A Passion for Customer Success and Intimacy

  • Exceptional communication skills, ethics, leadership ability, executive presence, and work habits required

  • Have an understanding of the payments ecosystem, and Yapstone’s value and differentiators when compared other provider

  • BA/BS in Computer Science or equivalent degree/experience

  • Previous experience (5+ years) as a Technical Project Manager/Engagement Manager

Apply Now

Our Benefits

  • We offer comprehensive health, dental, and vision wellness plans for you and your family with low employee premiums.
  • You work hard every day to build the future of our company, so we’ll help you build your future with a 401(k) plan that features employer match.
  • We encourage and support our teams to take time off to recharge and reboot because changing how the world pays is no easy task.
  • We care about the community where we work. Through YapCares, you get 8 hours of paid volunteer time off each year to make a difference.
  • Enjoy food, fun and camaraderie with breakfasts, dinners, snacks, social hours and events.
  • A great location in the Easy Bay that is a reverse commute for many Yapsters, and we’re right across the street from BART.