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KYC/Underwriting Onboarding Specialist

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Developing innovative technologies to revolutionize the payments industry while helping customers transact in global marketplaces is not for the faint of heart. We have big goals and are looking for people to join our team who want to leave a legacy. Just as you are committing to do your best work, Tom our CEO, commits to making this the best place you’ve ever worked. It’s a partnership from the very beginning. If you are looking to step outside your comfort zone, learn new things, apply your skills, collaborate with brilliant people and have fun along the way, then you might be our next Yapster! We promise to provide you with an amazing journey along your career. At Yapstone, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees. Yapstone is proud to be an equal opportunity workplace.


Yapstone is looking for a KYC/Underwriting Onboarding Specialist!


Primary Responsibilities

  • Responsible for risk management associated with client application requests for our electronic payment processing services.

  • Contribute to new approaches/procedures to assist continual improvement in the efficiency and effectiveness of the department.

  • Provide support to customers seeking to apply for our service

  • Review and process all applicable documentation in support of applications

  • Develop and review underwriting policies by tailoring policies to local requirements, including risk management policies/guidelines processes and procedures.

  • Implement process/procedures to ensure Underwriting and AML/KYC regulations remain current, effective, and in-line with partner requirements.

  • To effectively manage a pipeline of cases within agreed Service Level Agreements, proactively requesting necessary documentation for missing information.

  • To ensure all cases are fully reviewed and an underwriting rationale is applied to each application prior to underwriting decision.

  • To ensure average turnaround expectations are exceeded by closely managing cases through to application process.

  • To provide accurate case updates to each stakeholder within agreed times and any actions taken are fully notated.

  • To ensure all cases are underwritten within agreed mandate levels.

  • To ensure the process, procedure and requirements are explained clearly to customers with effective customer service.

  • Assist Fraud/Risk department on potential fraud/risk related matters

  • Assess prospective merchant applications within published SLA's

  • Assist internal departments with customer inquiries requiring explanation of specific credit policies and decisions related to those policies

Primary Responsibilities

  • Responsible for risk management associated with client application requests for our electronic payment processing services.

  • Contribute to new approaches/procedures to assist continual improvement in the efficiency and effectiveness of the department.

  • Provide support to customers seeking to apply for our service

  • Review and process all applicable documentation in support of applications

  • Develop and review underwriting policies by tailoring policies to local requirements, including risk management policies/guidelines processes and procedures.

  • Implement process/procedures to ensure Underwriting and AML/KYC regulations remain current, effective, and in-line with partner requirements.

  • To effectively manage a pipeline of cases within agreed Service Level Agreements, proactively requesting necessary documentation for missing information.

  • To ensure all cases are fully reviewed and an underwriting rationale is applied to each application prior to underwriting decision.

  • To ensure average turnaround expectations are exceeded by closely managing cases through to application process.

  • To provide accurate case updates to each stakeholder within agreed times and any actions taken are fully notated.

  • To ensure all cases are underwritten within agreed mandate levels.

  • To ensure the process, procedure and requirements are explained clearly to customers with effective customer service.

  • Assist Fraud/Risk department on potential fraud/risk related matters

  • Assess prospective merchant applications within published SLA's

  • Assist internal departments with customer inquiries requiring explanation of specific credit policies and decisions related to those policies

Requirements

  • English language required – second European language is a plus

  • Third level qualification in business, finance or related field a plus

  • 1 to 3 years of experience in customer service and risk management; ecommerce experience is a plus

  • Direct experience with Global Payments and credit/risk/underwriting systems considered a plus.

  • Strong written and verbal communication skills.

  • Excellent organizational/analytical skills

  • Excellent oral and written communication skills

  • Must be a team-oriented individual with willingness to work with all levels of staff & customers (not exclusively high level applicants) with a positive attitude and willingness to assist in training and development of new underwriters

Requirements

  • English language required – second European language is a plus

  • Third level qualification in business, finance or related field a plus

  • 1 to 3 years of experience in customer service and risk management; ecommerce experience is a plus

  • Direct experience with Global Payments and credit/risk/underwriting systems considered a plus.

  • Strong written and verbal communication skills.

  • Excellent organizational/analytical skills

  • Excellent oral and written communication skills

  • Must be a team-oriented individual with willingness to work with all levels of staff & customers (not exclusively high level applicants) with a positive attitude and willingness to assist in training and development of new underwriters

Apply Now

Our Benefits

  • We offer competitive health plans for you and your family with low employee premiums.
  • You work hard every day to build the future of our company, so we’ll help you build your future with a pension plan that features employer match.
  • We encourage and support our teams to take time off to recharge and reboot because changing how the world pays is no easy task.
  • We care about the community where we work. Through YapCares, you get 8 hours of paid volunteer time off each year to make a difference.
  • Enjoy food, fun and camaraderie with breakfasts, social hours and events.
  • A great location in Drogheda that is a reverse commute for many Yapsters.