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Chargeback Specialist

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Developing innovative technologies to revolutionize the payments industry while helping customers transact in global marketplaces is not for the faint of heart. We have big goals and are looking for people to join our team who want to leave a legacy. Just as you are committing to do your best work, Tom our CEO, commits to making this the best place you’ve ever worked. It’s a partnership from the very beginning. If you are looking to step outside your comfort zone, learn new things, apply your skills, collaborate with brilliant people and have fun along the way, then you might be our next Yapster! We promise to provide you with an amazing journey along your career. At Yapstone, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees. Yapstone is proud to be an equal opportunity workplace.



Primary Responsibilities

  • Processes disputed transactions received from payment partners, per established procedures, to avoid unwarranted losses.

  • With little supervision and direction, analyzes disputed transactions to determine the appropriate response and backup documentation requirements to defend disputes.

  • Manages numerous deadline specific dispute requirements and meets strict requirements to ensure minimal loss to YapStone and our clients.

  • The position will require the reviewing of complex/unique situations regarding underwriting, chargeback and fraud patterns with senior staff in order to make recommendations for actions in regard to these issues.

Primary Responsibilities

  • Processes disputed transactions received from payment partners, per established procedures, to avoid unwarranted losses.

  • With little supervision and direction, analyzes disputed transactions to determine the appropriate response and backup documentation requirements to defend disputes.

  • Manages numerous deadline specific dispute requirements and meets strict requirements to ensure minimal loss to YapStone and our clients.

  • The position will require the reviewing of complex/unique situations regarding underwriting, chargeback and fraud patterns with senior staff in order to make recommendations for actions in regard to these issues.

Requirements

  • Associates degree; Bachelor degree in business or related field preferred

  • 2+ years customer service experience required;

  • 1 to 3 years of experience related to both e-commerce fraud prevention and chargebacks

  • Experience in financial services and/or risk management, is a plus

  • Solid experience and knowledge of the intricacies of bank card processing including a comprehensive understanding of various types of merchant billing, refunds and the analysis of credit card transactions.

  • Demonstrated proficiency in customer service and fraud investigation

  • Knowledge of MasterCard and Visa Operating rules and regulations preferred

  • Requires strong communication and team-work skills. Ability to communicate effectively with peers as well as management

  • Possesses strong analytical and critical thinking skills, and demonstrates advanced judgment capability

  • Demonstrates confidence in making instinctual decisions

  • Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently

  • Well-developed accuracy, analytical, organizational, and written and verbal communication skills

  • English plus a second Language highly desired

  • The Chargeback Team is staffed Mon – Fri with flexible start and end times. Applicants must be flexible with their schedule; having the ability to work non-traditional work hours

Requirements

  • Associates degree; Bachelor degree in business or related field preferred

  • 2+ years customer service experience required;

  • 1 to 3 years of experience related to both e-commerce fraud prevention and chargebacks

  • Experience in financial services and/or risk management, is a plus

  • Solid experience and knowledge of the intricacies of bank card processing including a comprehensive understanding of various types of merchant billing, refunds and the analysis of credit card transactions.

  • Demonstrated proficiency in customer service and fraud investigation

  • Knowledge of MasterCard and Visa Operating rules and regulations preferred

  • Requires strong communication and team-work skills. Ability to communicate effectively with peers as well as management

  • Possesses strong analytical and critical thinking skills, and demonstrates advanced judgment capability

  • Demonstrates confidence in making instinctual decisions

  • Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently

  • Well-developed accuracy, analytical, organizational, and written and verbal communication skills

  • English plus a second Language highly desired

  • The Chargeback Team is staffed Mon – Fri with flexible start and end times. Applicants must be flexible with their schedule; having the ability to work non-traditional work hours

Apply Now

Our Benefits

  • We offer competitive health plans for you and your family with low employee premiums.
  • You work hard every day to build the future of our company, so we’ll help you build your future with a pension plan that features employer match.
  • We encourage and support our teams to take time off to recharge and reboot because changing how the world pays is no easy task.
  • We care about the community where we work. Through YapCares, you get 8 hours of paid volunteer time off each year to make a difference.
  • Enjoy food, fun and camaraderie with breakfasts, social hours and events.
  • A great location in Drogheda that is a reverse commute for many Yapsters.