Walnut Creek / Risk
Online Risk Fraud Analyst
Developing innovative technologies to revolutionize the payments industry while helping customers transact in global marketplaces is not for the faint of heart. We have big goals and are looking for people to join our team who want to leave a legacy. Just as you are committing to do your best work, Tom our CEO, commits to making this the best place you’ve ever worked. It’s a partnership from the very beginning. If you are looking to step outside your comfort zone, learn new things, apply your skills, collaborate with brilliant people and have fun along the way, then you might be our next Yapster! We promise to provide you with an amazing journey along your career. At Yapstone, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees. Yapstone is proud to be an equal opportunity workplace.
The Online Risk Fraud & Payments Analyst will have responsibility across online fraud strategy, KYC & customer verification, fraud operations, payment strategy, bank relationships, and payment operations. This position requires a person who can roll up their sleeves and make things happen, has strong “card not present” (CNP) and ACH risk experience in ecommerce, and/or has a successful track record in the digital payments and/or online financial services environments (web, mobile) with a focus on enabling business and maximizing returns.
Review transactions for potential fraudulent activity
Review and analyze various notifications and escalations to identify fraud fraudulent transactions
Conduct link analysis to eliminate additional exposure
Summarize key findings, and recommend anti-fraud processes and system enhancements.
Collaborate with cross-functional groups such as Compliance and Analytics, Customer Support and Product Management to enhance tools, system functionalities, and fraud detection methods.
Educate internal team members and external parties on processes and procedures
Work with property managers, residents and travelers while investigating potential fraud issues via phone, e-mail, and fax in a thoughtful way
Complete assignments and work queues in an efficient, effective and timely fashion
1-3 years’ experience in e-commerce, payments or financial services in Fraud Management and or Trust and Safety
Experienced in dealing with Merchant or Payer frauds including account take over, ID theft and collusion schemes.
Experienced in operational processes impacting Fraud (e.g. underwriting, customer service, recoveries)
Solid knowledge of Card Not Present (CNP) environment, ACH, ACH Returns and Credit Card Chargebacks
Experience interacting directly with customers in a call center or customer service environment
A keen eye for detail, accuracy and strong critical thinking skills with advanced judgment capability
Extensive multi-tasking and prioritization skills – needs to excel in fast paced environment with frequently changing priorities
May require overtime
Experienced in various KYC and fraud management tools such as Accurint and Kount
Experienced in working with Microsoft Software Suite (MS Excel a must)
- We offer comprehensive health, dental, and vision wellness plans for you and your family with low employee premiums.
- You work hard every day to build the future of our company, so we’ll help you build your future with a 401(k) plan that features employer match.
- We encourage and support our teams to take time off to recharge and reboot because changing how the world pays is no easy task.
- We care about the community where we work. Through YapCares, you get 8 hours of paid volunteer time off each year to make a difference.
- Enjoy food, fun and camaraderie with breakfasts, dinners, snacks, social hours and events.
- A great location in the Easy Bay that is a reverse commute for many Yapsters, and we’re right across the street from BART.