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Account Manager

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Developing innovative technologies to revolutionize the payments industry while helping customers transact in global marketplaces is not for the faint of heart. We have big goals and are looking for people to join our team who want to leave a legacy. Just as you are committing to do your best work, Tom our CEO, commits to making this the best place you’ve ever worked. It’s a partnership from the very beginning. If you are looking to step outside your comfort zone, learn new things, apply your skills, collaborate with brilliant people and have fun along the way, then you might be our next Yapster! We promise to provide you with an amazing journey along your career. At Yapstone, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees. Yapstone is proud to be an equal opportunity workplace.


Yapstone is looking for an Account Manager! This is not a sales position.


Primary Responsibilities

  • Increase product adoption by relaying customer concerns to product team in a concise and clear manner

  • Create solutions through policy and suggest system enhancements to drive growth

  • Resolve client issues and concerns via voice, email, and Zendesk tickets in a timely manner

  • Integrate and train, new and existing clients on our proprietary gateway

  • Create and drive policy in a call center/customer service environment

  • Work cross-functionally to improve the product for our clients proactively and on-demand

  • Maintain client relationships with a strong focus on growth and retention

Primary Responsibilities

  • Increase product adoption by relaying customer concerns to product team in a concise and clear manner

  • Create solutions through policy and suggest system enhancements to drive growth

  • Resolve client issues and concerns via voice, email, and Zendesk tickets in a timely manner

  • Integrate and train, new and existing clients on our proprietary gateway

  • Create and drive policy in a call center/customer service environment

  • Work cross-functionally to improve the product for our clients proactively and on-demand

  • Maintain client relationships with a strong focus on growth and retention

Requirements

  • Experience in product management

  • Experience in technical support and troubleshooting

  • Experience in merchant processing preferred but not required

  • Exceptional written and verbal communication skills

  • Demonstrate ability to understand and interact with Web applications

  • Excellent computer skills utilizing Microsoft Office products and Salesforce.com

  • Comfortable in a fast-paced, highly technical environment

  • Customer support experience with phone-to-phone interaction

  • Ability to address moderate level of bank reconciliation

  • Customer-first state of mind

  • Bachelor’s degree in business administration, computer science, or related field

  • Experience with XML or an understanding of Application Programming Interface (API)

  • Experience with Data Transfers

  • Experience with Zendesk

  • Experience with Jira

  • Experience creating and tracking bugs

  • Works well in team environments and across multiple departments, especially with sales

Requirements

  • Experience in product management

  • Experience in technical support and troubleshooting

  • Experience in merchant processing preferred but not required

  • Exceptional written and verbal communication skills

  • Demonstrate ability to understand and interact with Web applications

  • Excellent computer skills utilizing Microsoft Office products and Salesforce.com

  • Comfortable in a fast-paced, highly technical environment

  • Customer support experience with phone-to-phone interaction

  • Ability to address moderate level of bank reconciliation

  • Customer-first state of mind

  • Bachelor’s degree in business administration, computer science, or related field

  • Experience with XML or an understanding of Application Programming Interface (API)

  • Experience with Data Transfers

  • Experience with Zendesk

  • Experience with Jira

  • Experience creating and tracking bugs

  • Works well in team environments and across multiple departments, especially with sales

Apply Now

Our Benefits

  • We offer comprehensive health, dental, and vision wellness plans for you and your family with low employee premiums.
  • You work hard every day to build the future of our company, so we’ll help you build your future with a 401(k) plan that features employer match.
  • We encourage and support our teams to take time off to recharge and reboot because changing how the world pays is no easy task.
  • We care about the community where we work. Through YapCares, you get 8 hours of paid volunteer time off each year to make a difference.
  • Enjoy food, fun and camaraderie with breakfasts, dinners, snacks, social hours and events.
  • A great location in the Easy Bay that is a reverse commute for many Yapsters, and we’re right across the street from BART.