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Accounts Receivable/ Collections Specialist - French Speaking

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Developing innovative technologies to revolutionize the payments industry while helping customers transact in global marketplaces is not for the faint of heart. We have big goals and are looking for people to join our team who want to leave a legacy. Just as you are committing to do your best work, Tom our CEO, commits to making this the best place you’ve ever worked. It’s a partnership from the very beginning. If you are looking to step outside your comfort zone, learn new things, apply your skills, collaborate with brilliant people and have fun along the way, then you might be our next Yapster! We promise to provide you with an amazing journey along your career. At Yapstone, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees. Yapstone is proud to be an equal opportunity workplace.


The role of the Accounts Receivable/ Collections Specialist is to manage, reduce and control the amount of outstanding and overdue invoices of accounts assigned to you. In this role, you will be specifically responsible for our French speaking customer base in addition to our English-speaking customers.  You will provide excellent customer service by processing accounts and responding to customer queries and complaints in a timely and professional manner.


Primary Responsibilities

  • Work portfolio of accounts by using in-house tools effectively and efficiently

  • Remain abreast of daily open items as well as working aged accounts to established SLA’s

  • Contacting customers to ensure monies due are collected in a timely manner

  • Work directly with customers to establish acceptable payment plans

  • Recommend suspensions, re-activations and referrals to ensure bad debt exposure is kept to a minimum

  • Collaborate on group projects and discussions or ad hoc projects

  • Provide feedback and process improvement recommendations to management

  • Respond and resolve incoming customer queries and complaints to ensure customer satisfaction

  • Represent the Collections / Finance dept in assisting other internal departments i.e. Escalations & Complaints, Customer Support, Risk etc. in providing clear and concise information and in binging about timely resolution on customer queries

  • Ensure the accurate recording of information & timely completion of all trackers which feed into the month end reporting figures collated by the Assistance Financial Accountant

Primary Responsibilities

  • Work portfolio of accounts by using in-house tools effectively and efficiently

  • Remain abreast of daily open items as well as working aged accounts to established SLA’s

  • Contacting customers to ensure monies due are collected in a timely manner

  • Work directly with customers to establish acceptable payment plans

  • Recommend suspensions, re-activations and referrals to ensure bad debt exposure is kept to a minimum

  • Collaborate on group projects and discussions or ad hoc projects

  • Provide feedback and process improvement recommendations to management

  • Respond and resolve incoming customer queries and complaints to ensure customer satisfaction

  • Represent the Collections / Finance dept in assisting other internal departments i.e. Escalations & Complaints, Customer Support, Risk etc. in providing clear and concise information and in binging about timely resolution on customer queries

  • Ensure the accurate recording of information & timely completion of all trackers which feed into the month end reporting figures collated by the Assistance Financial Accountant

Requirements

  • Must have 6 months+ tenure in YS

  • Fluency in both French & English

  • Strong communication skills, both verbal and written

  • Excellent PC skills: MS Excel and MS Word essential

  • Ability to work on own initiative and to tight deadlines

  • Highly organised and motivated

  • Have strong work ethic as an individual contributor and part of an overall team

Requirements

  • Must have 6 months+ tenure in YS

  • Fluency in both French & English

  • Strong communication skills, both verbal and written

  • Excellent PC skills: MS Excel and MS Word essential

  • Ability to work on own initiative and to tight deadlines

  • Highly organised and motivated

  • Have strong work ethic as an individual contributor and part of an overall team

Apply Now

Our Benefits

  • We offer competitive health plans for you and your family with low employee premiums.
  • You work hard every day to build the future of our company, so we’ll help you build your future with a pension plan that features employer match.
  • We encourage and support our teams to take time off to recharge and reboot because changing how the world pays is no easy task.
  • We care about the community where we work. Through YapCares, you get 8 hours of paid volunteer time off each year to make a difference.
  • Enjoy food, fun and camaraderie with breakfasts, social hours and events.
  • A great location in Drogheda that is a reverse commute for many Yapsters.