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Engagement Manager - Services Delivery Manager

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Developing innovative technologies to revolutionize the payments industry while helping customers transact in global marketplaces is not for the faint of heart. We have big goals and are looking for people to join our team who want to leave a legacy. Just as you are committing to do your best work, Tom our CEO, commits to making this the best place you’ve ever worked. It’s a partnership from the very beginning. If you are looking to step outside your comfort zone, learn new things, apply your skills, collaborate with brilliant people and have fun along the way, then you might be our next Yapster! We promise to provide you with an amazing journey along your career. At Yapstone, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees. Yapstone is proud to be an equal opportunity workplace.


Yapstone is seeking an Engagement Manager to support its worldwide sales organization. This individual will play a critical role in building out the organization and processes as well as establishing credibility and confidence with Yapstone’s current partners by demonstrating and presenting the value of Yapstone’s products, services, and thought leadership in platform payments. As an Engagement Manager, your goal will be to scope the integrations and to develop proposals for Yapstone’s largest and most complex prospective partners with the ultimate goal of winning the partner’s business. Once the contract’s won, you will act as the primary technical escalation point for any problems during the integration and ultimately be responsible for the partner achieving their desired integration goals. Additional responsibilities would involve the creation of repeatable service offerings, or “packages”, with the goal of providing our partners a predefined way to integrate with Yapstone based upon common proposals developed while in the role. If you are motivated by wanting to understand a large number of business use cases and enjoy managing large complex projects by being able to apply technology to solve business problems then this is the role for you.


Primary Responsibilities

  • Understand the platform and payments ecosystem to identify problems and position creative solutions for our partners

  • Provide business acumen for customers and strive to understand the business problem we are solving in order to best architect the proposed solution and exceed customer expectations

  • Gather functional and business requirements from the partner and translate into related solution design documentation or proposals.

  • Own and lead multiple, simultaneous customer engagements integrating Yapstone utilizing Project Management best practices

  • Manage project team activities and oversee completion of deliverables, managing schedules, meeting milestones, and ensuring technical success

  • Work with the product management to channel client feedback and solutions into future releases

  • Work with sales and marketing management to channel commonalities across customers into best practices and service packages.

  • Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.

Primary Responsibilities

  • Understand the platform and payments ecosystem to identify problems and position creative solutions for our partners

  • Provide business acumen for customers and strive to understand the business problem we are solving in order to best architect the proposed solution and exceed customer expectations

  • Gather functional and business requirements from the partner and translate into related solution design documentation or proposals.

  • Own and lead multiple, simultaneous customer engagements integrating Yapstone utilizing Project Management best practices

  • Manage project team activities and oversee completion of deliverables, managing schedules, meeting milestones, and ensuring technical success

  • Work with the product management to channel client feedback and solutions into future releases

  • Work with sales and marketing management to channel commonalities across customers into best practices and service packages.

  • Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.

Requirements

  • BA/BS in Computer Science or equivalent degree/experience

  • Previous experience (5+ years) as a Technical Project Manager/Engagement Manager

  • Exceptional communication skills, ethics, leadership ability, executive presence, and work habits absolutely required

  • Understanding of the Web technology stack and experience working with: JSON, RESTful APIs, Curl, relational databases, modern web technology, modern programming languages/frameworks

  • The ideal candidate will already have a good understanding of the Yapstone’s APIs, payments, and experience building mobile apps.

Requirements

  • BA/BS in Computer Science or equivalent degree/experience

  • Previous experience (5+ years) as a Technical Project Manager/Engagement Manager

  • Exceptional communication skills, ethics, leadership ability, executive presence, and work habits absolutely required

  • Understanding of the Web technology stack and experience working with: JSON, RESTful APIs, Curl, relational databases, modern web technology, modern programming languages/frameworks

  • The ideal candidate will already have a good understanding of the Yapstone’s APIs, payments, and experience building mobile apps.

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Our Benefits

  • We offer comprehensive health, dental, and vision wellness plans for you and your family with low employee premiums.
  • You work hard every day to build the future of our company, so we’ll help you build your future with a 401(k) plan that features employer match.
  • We encourage and support our teams to take time off to recharge and reboot because changing how the world pays is no easy task.
  • We care about the community where we work. Through YapCares, you get 8 hours of paid volunteer time off each year to make a difference.
  • Enjoy food, fun and camaraderie with breakfasts, dinners, snacks, social hours and events.
  • A great location in the Easy Bay that is a reverse commute for many Yapsters, and we’re right across the street from BART.