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Relationship Manager

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Developing innovative technologies to revolutionize the payments industry while helping customers transact in global marketplaces is not for the faint of heart. We have big goals and are looking for people to join our team who want to leave a legacy. Just as you are committing to do your best work, Tom our CEO, commits to making this the best place you’ve ever worked. It’s a partnership from the very beginning. If you are looking to step outside your comfort zone, learn new things, apply your skills, collaborate with brilliant people and have fun along the way, then you might be our next Yapster! We promise to provide you with an amazing journey along your career. At Yapstone, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees. Yapstone is proud to be an equal opportunity workplace.


As a Relationship Manager at Yapstone you will develop long-term sustainable relationships at our strategic technology clients and internal business partners. Utilizing your internal and external relationships you create business opportunities and develop sales strategies and service offerings that enable business and revenue growth. Strong account planning skills and project management skills are required in order to manage multiple opportunities and present account strategies to the Yapstone leadership team on growth opportunities. Collaboration with your extended business partners in technical account management, marketing, product and banking colleagues will be critical to the success of your client partnerships. You operate with the highest ethical standards, maintain a positive attitude and strive for excellence. As a member of the team you will also be called upon to participate in cross-functional projects. You can expect to travel 20%-30% of the time.


Primary Responsibilities

  • Manage a portfolio of 10-12 strategic client relationships with focus on growth, retention and customer satisfaction.

  • Consult with your clients on best practices for integrating payments into their software to create a revenue line of business

  • Develop and present account plans on a regular basis

  • Take business opportunities from conception to execution. Ability to negotiate business terms to maximize revenue

  • Lead planning and preparation of business reviews with clients

  • Participate in cross functional teams

Primary Responsibilities

  • Manage a portfolio of 10-12 strategic client relationships with focus on growth, retention and customer satisfaction.

  • Consult with your clients on best practices for integrating payments into their software to create a revenue line of business

  • Develop and present account plans on a regular basis

  • Take business opportunities from conception to execution. Ability to negotiate business terms to maximize revenue

  • Lead planning and preparation of business reviews with clients

  • Participate in cross functional teams

Requirements

  • 5-8 years as a relationship manager with proven record of execution, account growth, value selling and competitive positioning.

  • Highly polished individual that demonstrates a genuine interest in collaboration, innovation and improvement

  • Ability to establish and expand relationships with senior executives

  • Excellent interpersonal, presentation, verbal and written skills

  • Strong analytical skills

  • Ability to manage multiple opportunities, budget planning, manage projects and utilization of relationship executive account planning tools

  • Strong working knowledge of payments as well as SaaS environment is desired.

  • Bachelor’s degree

Requirements

  • 5-8 years as a relationship manager with proven record of execution, account growth, value selling and competitive positioning.

  • Highly polished individual that demonstrates a genuine interest in collaboration, innovation and improvement

  • Ability to establish and expand relationships with senior executives

  • Excellent interpersonal, presentation, verbal and written skills

  • Strong analytical skills

  • Ability to manage multiple opportunities, budget planning, manage projects and utilization of relationship executive account planning tools

  • Strong working knowledge of payments as well as SaaS environment is desired.

  • Bachelor’s degree

Apply Now

Our Benefits

  • We offer comprehensive health, dental, and vision wellness plans for you and your family with low employee premiums.
  • You work hard every day to build the future of our company, so we’ll help you build your future with a 401(k) plan that features employer match.
  • We encourage and support our teams to take time off to recharge and reboot because changing how the world pays is no easy task.
  • We care about the community where we work. Through YapCares, you get 8 hours of paid volunteer time off each year to make a difference.
  • Enjoy food, fun and camaraderie with breakfasts, dinners, snacks, social hours and events.
  • A great location in the Easy Bay that is a reverse commute for many Yapsters, and we’re right across the street from BART.