Drogheda / Client Services
Developing innovative technologies to revolutionize the payments industry while helping customers transact in global marketplaces is not for the faint of heart. We have big goals and are looking for people to join our team who want to leave a legacy. Just as you are committing to do your best work, Tom our CEO, commits to making this the best place you’ve ever worked. It’s a partnership from the very beginning. If you are looking to step outside your comfort zone, learn new things, apply your skills, collaborate with brilliant people and have fun along the way, then you might be our next Yapster! We promise to provide you with an amazing journey along your career. At Yapstone, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees. Yapstone is proud to be an equal opportunity workplace.
The Zendesk Administrator role will maintain, troubleshoot, and support development of the Zendesk system If you are the right Database Administrator for this job you will be exposed to many new areas of both IT and financial services. If you are the type of person who thrives on offering solutions, increasing efficiencies and ensuring and improving a better customer experience then this is an excellent opportunity for you. This role, reporting to the Senior Manager of Global Product & Process Improvement, is based in Drogheda, Ireland. Alongside the day-to-day management of ZenDesk, this successful candidate will also be responsible for identifying opportunities to improve upon efficiency and effectiveness through the use of ZenDesk across Customer Support, Risk and other functions that require to both use and interrogate ZenDesk to manage and grow our business.
Day-to-day systems administration, including Security, Account Management, User Set-up and audit, Group Management
Troubleshooting, diagnosing problems and implementing corrective actions
Creating and maintaining documentation of the Zendesk system
Provide ongoing recommendations to improve YapStone use of Zendesk
Write efficient, easy to follow user guides and documentation
Promote the use of triggers and automations to improve efficiency
Escalation point for other Zendesk users
Responsible for ensuring reliable performance and availability of Zendesk including managing both ad-hoc and scheduled change requests
Perform regular database tests and evaluations
Perform additional duties as assigned.
1+ Year of System Administration experience
Knowledge of Zendesk is a distinct advantage
HTML knowledge & experience
Knowledge of JIRA Ticketing system
The successful candidate:
Has a flair for technology and enjoys problem solving and rising to challenges
Enjoys working with teams and liaising with multiple stakeholders
Demonstrates great determination in resolving complex issues and closing out projects
Is comfortable at handling major incidents and providing input into resolution
Is customer focused and deadline oriented in an SLA driven environment
Strong communication and interpersonal skills.
- We offer competitive health plans for you and your family with low employee premiums.
- You work hard every day to build the future of our company, so we’ll help you build your future with a pension plan that features employer match.
- We encourage and support our teams to take time off to recharge and reboot because changing how the world pays is no easy task.
- We care about the community where we work. Through YapCares, you get 8 hours of paid volunteer time off each year to make a difference.
- Enjoy food, fun and camaraderie with breakfasts, social hours and events.
- A great location in Drogheda that is a reverse commute for many Yapsters.