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Zendesk Administrator

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Developing innovative technologies to revolutionize the payments industry while helping customers transact in global marketplaces is not for the faint of heart. We have big goals and are looking for people to join our team who want to leave a legacy. Just as you are committing to do your best work, Tom our CEO, commits to making this the best place you’ve ever worked. It’s a partnership from the very beginning. If you are looking to step outside your comfort zone, learn new things, apply your skills, collaborate with brilliant people and have fun along the way, then you might be our next Yapster! We promise to provide you with an amazing journey along your career. At Yapstone, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees. Yapstone is proud to be an equal opportunity workplace.


The Zendesk Administrator role will maintain, troubleshoot, and support development of the Zendesk system If you are the right Database Administrator for this job you will be exposed to many new areas of both IT and financial services. If you are the type of person who thrives on offering solutions, increasing efficiencies and ensuring and improving a better customer experience then this is an excellent opportunity for you. This role, reporting to the Senior Manager of Global Product & Process Improvement, is based in Drogheda, Ireland. Alongside the day-to-day management of ZenDesk, this successful candidate will also be responsible for identifying opportunities to improve upon efficiency and effectiveness through the use of ZenDesk across Customer Support, Risk and other functions that require to both use and interrogate ZenDesk to manage and grow our business.


Primary Responsibilities

  • Day-to-day systems administration, including Security, Account Management, User Set-up and audit, Group Management

  • Troubleshooting, diagnosing problems and implementing corrective actions

  • Creating and maintaining documentation of the Zendesk system

  • Provide ongoing recommendations to improve YapStone use of Zendesk

  • Write efficient, easy to follow user guides and documentation

  • Promote the use of triggers and automations to improve efficiency

  • Escalation point for other Zendesk users

  • Responsible for ensuring reliable performance and availability of Zendesk including managing both ad-hoc and scheduled change requests

  • Perform regular database tests and evaluations

  • Perform additional duties as assigned.

Primary Responsibilities

  • Day-to-day systems administration, including Security, Account Management, User Set-up and audit, Group Management

  • Troubleshooting, diagnosing problems and implementing corrective actions

  • Creating and maintaining documentation of the Zendesk system

  • Provide ongoing recommendations to improve YapStone use of Zendesk

  • Write efficient, easy to follow user guides and documentation

  • Promote the use of triggers and automations to improve efficiency

  • Escalation point for other Zendesk users

  • Responsible for ensuring reliable performance and availability of Zendesk including managing both ad-hoc and scheduled change requests

  • Perform regular database tests and evaluations

  • Perform additional duties as assigned.

Requirements

  • 1+ Year of System Administration experience

  • Knowledge of Zendesk is a distinct advantage

  • HTML knowledge & experience

  • Knowledge of JIRA Ticketing system

  • The successful candidate:

  • Has a flair for technology and enjoys problem solving and rising to challenges

  • Enjoys working with teams and liaising with multiple stakeholders

  • Demonstrates great determination in resolving complex issues and closing out projects

  • Is comfortable at handling major incidents and providing input into resolution

  • Is customer focused and deadline oriented in an SLA driven environment

  • Strong communication and interpersonal skills.

Requirements

  • 1+ Year of System Administration experience

  • Knowledge of Zendesk is a distinct advantage

  • HTML knowledge & experience

  • Knowledge of JIRA Ticketing system

  • The successful candidate:

  • Has a flair for technology and enjoys problem solving and rising to challenges

  • Enjoys working with teams and liaising with multiple stakeholders

  • Demonstrates great determination in resolving complex issues and closing out projects

  • Is comfortable at handling major incidents and providing input into resolution

  • Is customer focused and deadline oriented in an SLA driven environment

  • Strong communication and interpersonal skills.

Apply Now

Our Benefits

  • We offer competitive health plans for you and your family with low employee premiums.
  • You work hard every day to build the future of our company, so we’ll help you build your future with a pension plan that features employer match.
  • We encourage and support our teams to take time off to recharge and reboot because changing how the world pays is no easy task.
  • We care about the community where we work. Through YapCares, you get 8 hours of paid volunteer time off each year to make a difference.
  • Enjoy food, fun and camaraderie with breakfasts, social hours and events.
  • A great location in Drogheda that is a reverse commute for many Yapsters.